If you miss your delivery, the delivery driver may be able to leave your order for you according to the guidelines you provided when placing your order. For example, in a safe place or to a neighbour's address. Please be advised we are not accountable once an item has been left in your chosen safe place.
If you have not specified a safe place or we're unable to leave it there, we will notify you on how to arrange re-delivery. The courier will attempt delivery two more times before it is returned to us. If this happens an additional delivery charge may be required to attempt further delivery.
If your order fails to arrive after 3 - 5 working days or the next day if you opted for Next Working Day delivery, please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday and 9am-1pm Saturday. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.