If you miss your delivery, the delivery driver may be able to leave your order for you according to the guidelines you provided when placing your order. For example, in a safe place or to a neighbour's address. Please be advised we are not accountable once an item has been left in your chosen safe place.
If you have not specified a safe place or we're unable to leave it there, we will notify you on how to arrange re-delivery. The courier will attempt delivery two more times before it is returned to us. If this happens an additional delivery charges may be required to attempt further delivery.
If your order fails to arrive after three days, please contact us via our Live Chat services which are open from 8am-8pm everyday. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.