You may cancel a purchase for any reason whatsoever at any time up to 14 calendar days from the day after the date you receive your order, provided all of the products are unopened, intact and have been stored appropriately whilst in your care. If you'd like to return any items, please visit the returns page on our site here, you'll then receive an email with a returns label to print and next steps. The cost of returns and arrangement of courier is your responsibility.
If your return is due to an incorrect or damaged item, please contact us so we can look into this for you.
Orders that have been paid for using Avios only will be reimbursed through the crediting of Avios back to your Executive Club account. Orders that have been paid for using a combination of Avios and cash will be refunded. Please allow 14 days for your Avios to be re-credited to your account.
If you have placed an order with a cash payment method, any Avios earned on products returned will be removed from your Executive Club Account.
