You may cancel a purchase for any reason whatsoever at any time up to 14 calendar days from the day after the date you receive your order, provided all of the products are unopened, intact and have been stored appropriately whilst in your care. If you'd like to return any items, please contact our customer servicing team, you'll then receive an email with a returns label to print and next steps. The cost of returns and arrangement of courier is your responsibility.
Orders that have been paid for using Avios only will be reimbursed through the crediting of Avios back to your Executive Club account. Orders that have been paid for using a combination of Avios and cash will be refunded. Please allow 14 days for your Avios to be re-credited to your account.
Any Avios earned on products returned will be removed from your Executive Club Account.
Please note any refund or redeposit will only take place upon receipt of all products returned and confirmation that they are unopened, intact and have been stored appropriately whilst in your care.