My Order Has Not Arrived
We are sorry that your order has not arrived when expected.
In most cases, this means there has been an issue with the delivery carrier. This could be something simple, such as the driver being unable to find your address, nobody being home at the time of delivery, or the parcel being left with a neighbour. In some cases, it may mean the order has been damaged in transit.
Please check your tracking
We recommend checking your tracking information first, as this will usually show the latest delivery update and may help resolve the issue quickly.
https://inpost.co.uk/tracking
For example, your tracking may show that your parcel has been:
- Left with a neighbour
- Taken to a local collection point
- Rescheduled for another delivery attempt
- Returned to the depot
How to find your tracking
When your order is dispatched, we will send you an email containing a “Track My Order” button. Simply click this button to view your tracking information.
If you cannot find your dispatch email, don’t worry — you can also track your order from within your Wine Flyer account, as shown in the image below.
Alternatively, you can track your order here:
https://track.thewineflyer.co.uk/
What information do I need?
To track your order, you will need to enter:
- Your order number
- The email address used to place the order
This will show your tracking link.
If your tracking does not explain where your order is, or you still need help after checking it, please contact our Customer Service team and we will be happy to look into this for you.
Carrier tracking links if needed
https://inpost.co.uk/tracking
Delivery Help
How to Reschedule Your Delivery
If you need to arrange a redelivery or change your delivery date, you can do this directly with the delivery carrier.
Full instructions can be found here:
How do I reschedule my delivery? – The Wine Flyer
Please follow the steps in the guide to manage your delivery.
More Than One Parcel?
If your order is being delivered in more than one parcel and you have only received part of it, please don’t worry.
Orders can sometimes be split between different vehicles or even sent from different warehouses, which means parcels may arrive at different times.
If part of your order is still missing, we may ask you to allow up to 72 hours while we investigate this with our courier partner before arranging a replacement order.
Standard Delivery
Standard delivery usually takes 3–5 working days.
If your order has not arrived within this timeframe and there is no helpful information available on your tracking, please contact us via Live Chat.
Our Live Chat team is available 9am–5pm, Monday to Friday. You can access Live Chat by clicking the chat icon in the bottom right-hand corner of our Help Centre pages.
Next Working Day Delivery
Orders placed using Next Working Day Delivery should arrive on the following working day, provided the order was placed before 1pm.
If you selected this delivery option and your order has not arrived as expected, please check your tracking information first, as this will show the latest delivery update from the carrier.
If your tracking does not explain the delay, please contact us via Live Chat and we will be happy to look into this for you.