My Order Has Not Arrived
We are sorry that your order has not arrived when expected.
In most cases, this means there has been an issue with the delivery carrier. This could be something simple, such as the driver being unable to find your address, nobody being home at the time of delivery, or the parcel being left with a neighbour. In some cases, it may mean the order has been damaged in transit.
I have only received part of my order
If you have ordered more than 15 bottles the deliveries are often split across two boxes. You can find your second tracking number in your account.
Click on the ORDERS tab once logged in
Then click on the order number of the one you have placed. At the bottom you will see both tracking numbers just click on them and track both items.
Please check your tracking
We recommend checking your tracking information first, as this will usually show the latest delivery update and may help resolve the issue quickly.
Click on the ORDERS tab once logged in
Then click on the order number of the one you have placed. At the bottom you will see both tracking numbers just click on them and track your order
https://inpost.co.uk/tracking
For example, your tracking may show that your parcel has been:
- Left with a neighbour
- Rescheduled for another delivery attempt
- Returned to the depot
How to find your tracking
Click on the ORDERS tab once logged in
Then click on the order number of the one you have placed. At the bottom you will see both tracking numbers just click on them and track your order.
If your tracking does not explain where your order is, or you still need help after checking it, please contact our Customer Service team and we will be happy to look into this for you.
Carrier tracking links if needed
https://inpost.co.uk/tracking
Delivery Help
How to Reschedule Your Delivery
If you need to arrange a redelivery or change your delivery date, you can do this directly with the delivery carrier.
Full instructions can be found here:
How do I reschedule my delivery? – The Wine Flyer
Please follow the steps in the guide to manage your delivery.
More Than One Parcel?
If your order is being delivered in more than one parcel and you have only received part of it, please don’t worry.
Orders can sometimes be split between different vehicles or even sent from different warehouses, which means parcels may arrive at different times.
If part of your order is still missing, we may ask you to allow up to 72 hours while we investigate this with our courier partner before arranging a replacement order.
Standard Delivery
Standard delivery usually takes 3–5 working days.
If your order has not arrived within this timeframe and there is no helpful information available on your tracking, please contact us via Live Chat.
Our Live Chat team is available 9am–5pm, Monday to Friday. You can access Live Chat by clicking the chat icon in the bottom right-hand corner of our Help Centre pages.
Next Working Day Delivery
Orders placed using Next Working Day Delivery should arrive on the following working day, provided the order was placed before 1pm.
If you selected this delivery option and your order has not arrived as expected, please check your tracking information first, as this will show the latest delivery update from the carrier.
If your tracking does not explain the delay, please contact us via Live Chat and we will be happy to look into this for you.
Next Day Delivery is de-activated when we are not confident it can be fulfilled, if it was not available at check out then it is not active.