We are always keen to hear from you, especially if you've tried a wine that is simply not to your taste, is faulty or for any other reason please contact us and let us know. We will do what we can to find a fair solution.
We will need to know what the wine was and the order number, we may collect the remaining wine for analysis as part of our quality control processes.
Please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday and 9am-1pm Saturday. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.
You can also contact us here Contact Us
We will respond to all queries within 1 working day.