We take the protection of your personal and account information seriously, and want to be sure your Avios balance is safe. Therefore we have designed the service to always ensure that a card transaction is required, this enables us to verify your credentials and ensure your hard earned Avios are secured.
Delivery Charge
We have recently reduced the qualifying spend required for free delivery by £25 from £125 down to £100, however this excludes the use of Avios to reduce the cost of your total basket, meaning that if your actual monetary spend is less than £100 then we will still charge a shipping fee.
We try to be as transparent as we can in regard to delivery fees and to that end we have recently introduced a cellar pass available to all for £19.99 or 3000 Avios. This covers an entire year of delivery with no minimum spend amounts,so potentially you could save £5.99 on every order. If you think you will be making a number of orders using Avios then this is definitely worth the investment.
Utilising Avios helps you purchase wine at great value and we are simply unable to then add free delivery, doing this would require us to amend the redemption rates to cover the extra costs and this is not what our customers want.