How to Track Your Order
Once your order has left our warehouse and is on its way, you will be able to track it directly with the delivery carrier. You may also be able to manage your delivery, choose delivery preferences, or view more detailed updates through the carrier’s website.
Your order will be dispatched by InPost
***We highly recommend downloading the InPost app via this link https://inpost.co.uk/app ***
If you would like to make any changes to your delivery you will need to either select options from the delivery notification or from the delivery section of the app. Both are explained below
Tracking from your dispatch email or sms
When your order is dispatched, we will send you an email containing a “Track My Order” button. Simply click this button to view your tracking information. The carrier will also contact you via both SMS and email.
Tracking from your account
If you cannot find your dispatch email, don’t worry — you can also track your order from within your Wine Flyer account, as shown in the image below.
Alternatively, you can track your order here:
https://track.thewineflyer.co.uk/
What information do I need?
To track your order, you will need to enter:
- Your order number
- The email address used to place the order
This will show your tracking link and confirm which carrier your delivery is with.
We provide the latest available delivery status, but for the most detailed location updates, we recommend copying your tracking number and entering it directly on the carrier’s website.
Carrier tracking link:
Managing your delivery
- Select Manage my parcel from within the notification
2. Select your preferred management option - please note not all options will be available
3. If you wish the parcel to be left with a neighbour it will ask you which would be your preferred neighbour and even allows you to chose they avoid particular addresses if necessary.
4. If you prefer the parcel to be left in a safe place you can access a comprehensive list and leave any additional details that may be useful such as gate codes etc
From the App
If you have the App you can add the parcel and access the same management options as above. You can also check and amend your permanent delivery preferences as we appreciate a case of wine might have a different preference to a small parcel.
Our Customer Service team is available 9am–5pm, Monday to Friday if you need any further help.