We're sorry to hear you've received the wrong wines. We will make sure this is resolved for you.
Please be aware that if you have ordered a pre-assembled case we may have just substituted a similar item - How do substitutions work? – The Wine Flyer
Let us know what you were expecting and what you have received and we will arrange replacements if necessary. We will ask for photo's as this enables us to provide detailed feedback to the warehouse team.
Please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday and 9am-1pm Saturday. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.
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We will respond to all queries within 1 working day.