If you need to cancel your order please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday or 9am-1pm Saturday. If you have recently ordered we will do our best to stop your order, but if it's too late you'll need to return your order once you've received it or refuse delivery.
You may cancel a purchase for any reason, at any time up to 14 calendar days from the day after the date you receive your order, provided all of the products are unopened, intact and have been stored appropriately whilst in your care.
You are responsible for ensuring all items are packaged securely and once received in the same condition they were dispatched we will process the relevant refunds.
If you wish to return part of your order please contact us advising the order number, the items to be returned and a reason for this. We will then contact you to advise the next steps.
If your return is due to an incorrect or damaged item, please advise us so we can look into this for you and find the best resolution.
Orders that have been paid for using a combination of Avios and cash will be refunded. Please allow 21 days for your Avios to be re-credited to your account.
If you have placed an order with a cash payment method, any Avios earned on products returned will be removed from your Executive Club Account.