Redemption
- Why am I not showing Avios to redeem on The Wine Flyer?
- I think my Avios have been used to purchase products on the wine flyer without my permission.
- Why is the redemption value applied at a basket level and not by individual product?
- How many Avios can I use?
- Why do I have to pay a cash amount and delivery on Redemption orders?
Orders
- Can I hold or delay my order?
- The promotional code I have is not working
- I forgot to add a promotional code
- Can I get an invoice for my purchase?
- How do I know if my order has been placed successfully?
- How can I order from The Wine Flyer?
Avios Questions
Delivery & Returns
- How do I reschedule my delivery?
- Where do you deliver?
- How much is delivery?
- Do you offer next day delivery?
- Do you offer Click & Collect?
- I am ordering from Scotland. How does that affect my order?
Wine and Product
Subscriptions
- How do I change the billing or delivery address for a subscription order?
- How can I select my default payment method?
- Can I use my Avios to pay for my Subscription order?
- Do you provide a Monthly or Quarterly Subscription service?
- Can I change, pause or cancel my Subscription?
- When is my next subscription delivery due?
General Enquiries
- I am trying to take advantage of a promotion with my credit card
- Why am I seeing a blank page on The Wine Flyer website?
- Supported web browsers for The Wine Flyer
- New Multi Factor Authentication Guidance
- Do you sell gift vouchers or can I add gift messaging
- Forgotten Password or BA Membership Number