General Enquiries

Redemption

• Why am I not showing Avios to redeem on The Wine Flyer?

Orders

• Has my order been confirmed?
• How can I order from The Wine Flyer?
• Do you offer a telephone ordering service?
• How much can I order in a single transaction?
• How do I track my order?
• My Order History

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Avios Questions

• How do I use my Avios to pay for my order?
• I can’t remember my British Airways Executive Club Membership No or log in details
• How long will it take for my Avios to be credited to my account?
• I have received my order but my Avios aren't yet showing on my statement as a credit
• Where else can I collect Avios?

Delivery & Returns

• How much is delivery?
• Do you offer next day delivery?
• Do you offer Click & Collect?
• Which materials do you use as packaging and are they recyclable?
• I would like to return some of the wine I have bought, is this possible?
• I am ordering from Scotland. How does that affect my order?

Wine and Product

• What happens if my wine is faulty or flawed?
• What do I do if I don't like a wine?
• I have questions about wine
• How do substitutions work?

Subscriptions

• How can I select my default payment method?

General Enquiries

• Why do I need to open The Wine Flyer in one tab only?
• Why can't I log in on The Wine Flyer?
• Why can't I checkout as a guest?
• Why am I seeing a blank page on The Wine Flyer website?
• Supported web browsers for The Wine Flyer
• Why can’t I add an item to my bag?

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